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Delcom Broadband Careers

Welcome to Delcom Broadband’s career opportunities page and thank you for your interest in joining our team. Delcom Broadband is continually looking for talent at all levels. Current career opportunities are listed below.  If interested in a position, please email your cover letter and resume to fasterinternet@delcom.us

VoIP Technician (full-time)

Location: Dell City, TX

Position Description:

Coordinates the information gathering, configuration, and activation of SIP Trunking service for customers.

Primary Responsibilities:

  • Review Customer Information Request forms for accuracy and work with involved parties to resolve any discrepancies
  • Configure various Edge network elements for the provisioning and monitoring of SIP service
  • Collaborate with customers and channel partners to execute onboarding of new customers including the porting of new numbers to Edge
  • Document special requirements in CIR and Work Orders
  • Manage SIP trunk activation scheduling
  • Manage SIP Work Orders for progression to billing and closure
  • Assist Support NOC with SIP trunk activations

Desired Skills & Experience:

  • Experience managing customer scheduling
  • Strong written and verbal customer service skills
  • Strong attention to detail
  • Ability to collaborate with multiple departments
  • Knowledge of the phone number porting process
  • Knowledge of SIP and RTP protocols

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance

To apply for this position, please e-mail your cover letter and resume to fasterinternet@delcom.us 

Delcom Broadband is an equal opportunity employer.

(915) 964-2355

fasterinternet@delcom.us

610 S. Main Street | Dell City, TX | 79837

1208 Meadowbrook Dr. | Pecos, TX | 79772

M-F: 8am-4:30pm, S-S: Closed